Communication and Customer Relations Notes

This paper is intended to equip the candidate with knowledge, skills and attitudes that will enable him/her to apply business communication, customer relations and personal skills required in the credit management field/profession.

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Description

Topics Covered:

  1. Introduction to communication
  2. Written communication and visual communication
  3. Oral communication
  4. Non-verbal communication
  5. Meetings
  6. Groups and teams’ dynamics
  7. Decision making and problem solving
  8. Negotiation in customer relations
  9. Customers’ feedback
  10. Customer relations
  11. Customer care through technology
  12. Ethics in customer relations

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